Write For Us

What does willingness to recommend mean ?

E-Commerce Solutions SEO Solutions Marketing Solutions
700 Views

  • Thanks! Share it with your friends!

    You disliked this video. Thanks for the feedback!

Danielle
Published
Willingness to recommend is a metric related to customer satisfaction. When a customer is satisfied with a product, he or she might recommend it to friends, relatives and colleagues. This willingness to recommend can be a powerful marketing advantage. In a survey of nearly 200 senior marketing managers, 57 percent responded that they found the "willingness to recommend" metric very useful.
Reference: http://en.wikipedia.org/wiki/Willingness_to_recommend
Created at http://www.b2bwhiteboard.com
Category
Education
Be the first to comment