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Call centres: Are you talking to AI? ⏲️ 6 Minute English

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Have you ever phoned up a company and had your call held in a queue? Could AI make this less painful? For audio and transcript downloads, plus a quiz and a list of the words and definitions, click here ???? https://bbc.in/4fDpf5N More episodes of 6 Minute English here ???? https://bit.ly/4dbETDI

00:00 Introduction
01:30 Quiz question
02:02 The discussion
05:01 Quiz answer
05:15 Vocabulary recap

[Image: Getty]

More 6 Minute English episodes:
⭐ Making 'mum friends' ???? https://youtu.be/mxwJsvMj7JA
⭐ Can you trust ancestry DNA kits? ???? https://youtu.be/aA35kVsHuCo
⭐ How babies learn to talk ???? https://youtu.be/1lNbOH-cvl8
⭐ The secret to a healthy old age ???? https://youtu.be/rTSSchYtAXk
⭐ The bond between sisters ???? https://www.youtube.com/watch?v=KFajmtdj-J0
⭐ Having acne ???? https://www.youtube.com/watch?v=LrZGtTuMpk8

???????????? SUBSCRIBE to our YouTube channel for more English videos and podcast English to help you improve your English ???? http://tinyurl.com/ps3hplv

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Education
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speak English, bbc english, English teacher
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